Receptionist input to quality and safety in repeat prescribing in UK general practice: ethnographic case study.

PubWeight™: 2.42‹?› | Rank: Top 2%

🔗 View Article (PMC 3208023)

Published in BMJ on November 03, 2011

Authors

Deborah Swinglehurst1, Trisha Greenhalgh, Jill Russell, Michelle Myall

Author Affiliations

1: Centre for Primary Care and Public Health, Barts and The London School of Medicine and Dentistry, London E1 2AT, UK. d.swinglehurst@qmul.ac.uk

Articles citing this

Slaying the dragon myth: an ethnographic study of receptionists in UK general practice. Br J Gen Pract (2013) 1.86

Outside the box. Br J Gen Pract (2013) 1.40

Patient and carer experience of obtaining regular prescribed medication for chronic disease in the English National Health Service: a qualitative study. BMC Health Serv Res (2013) 1.20

Blame the Patient, Blame the Doctor or Blame the System? A Meta-Synthesis of Qualitative Studies of Patient Safety in Primary Care. PLoS One (2015) 1.04

Increased primary healthcare utilisation among women with a history of breast cancer. Support Care Cancer (2012) 0.82

Repeat prescribing in general practice. BMJ (2011) 0.81

Caring for the patient, caring for the record: an ethnographic study of 'back office' work in upholding quality of care in general practice. BMC Health Serv Res (2015) 0.80

Effects of patient health literacy, patient engagement and a system-level health literacy attribute on patient-reported outcomes: a representative statewide survey. BMC Health Serv Res (2014) 0.79

Quality and safety issues highlighted by patients in the handling of laboratory test results by general practices--a qualitative study. BMC Health Serv Res (2014) 0.78

'Cosmetic boob jobs' or evidence-based breast surgery: an interpretive policy analysis of the rationing of 'low value' treatments in the English National Health Service. BMC Health Serv Res (2014) 0.78

Understanding and evaluating the effects of implementing an electronic paediatric prescribing system on care provision and hospital work in paediatric hospital ward settings: a qualitatively driven mixed-method study protocol. BMJ Open (2016) 0.77

Studying Scale-Up and Spread as Social Practice: Theoretical Introduction and Empirical Case Study. J Med Internet Res (2017) 0.76

Protocol for using mixed methods and process improvement methodologies to explore primary care receptionist work. BMJ Open (2016) 0.75

The scale of repeat prescribing--time for an update. BMC Health Serv Res (2014) 0.75

Perceptions and experiences of the implementation, management, use and optimisation of electronic prescribing systems in hospital settings: protocol for a systematic review of qualitative studies. BMJ Open (2016) 0.75

Virtual online consultations: advantages and limitations (VOCAL) study. BMJ Open (2016) 0.75

The role of informal dimensions of safety in high-volume organisational routines: an ethnographic study of test results handling in UK general practice. Implement Sci (2017) 0.75

How to monitor patient safety in primary care? Healthcare professionals' views. JRSM Open (2016) 0.75

Calling the GP surgery: patient burden, patient satisfaction, and implications for training. Br J Gen Pract (2016) 0.75

Beliefs and attitudes of older adults and carers about deprescribing of medications: a qualitative focus group study. Br J Gen Pract (2016) 0.75

Organising medication discontinuation: a qualitative study exploring the views of general practitioners toward discontinuing statins. BMC Health Serv Res (2016) 0.75

Articles cited by this

Role of computerized physician order entry systems in facilitating medication errors. JAMA (2005) 26.32

Unexpected increased mortality after implementation of a commercially sold computerized physician order entry system. Pediatrics (2005) 15.40

Some unintended consequences of information technology in health care: the nature of patient care information system-related errors. J Am Med Inform Assoc (2003) 14.71

Who controls repeats? Br J Gen Pract (1996) 6.97

Completeness and accuracy of morbidity and repeat prescribing records held on general practice computers in Scotland. Br J Gen Pract (1996) 4.61

Randomised controlled trial of clinical medication review by a pharmacist of elderly patients receiving repeat prescriptions in general practice. BMJ (2001) 4.21

Improving the repeat prescribing process in a busy general practice. A study using continuous quality improvement methodology. Qual Health Care (1999) 3.61

Which drugs cause preventable admissions to hospital? A systematic review. Br J Clin Pharmacol (2006) 3.56

Lessons from "Unexpected increased mortality after implementation of a commercially sold computerized physician order entry system". Pediatrics (2006) 2.55

The scale of repeat prescribing. Br J Gen Pract (1996) 2.43

Role of routines in collaborative work in healthcare organisations. BMJ (2008) 1.83

Reducing medication errors and increasing patient safety: case studies in clinical pharmacology. J Clin Pharmacol (2003) 1.70

A prescription for improvement? An observational study to identify how general practices vary in their growth in prescribing costs. BMJ (2000) 1.64

Studying technology use as social practice: the untapped potential of ethnography. BMC Med (2011) 1.60

Computerised prescribing: assessing the impact on prescription repeats and on generic substitution of some commonly used antibiotics. Med J Aust (2010) 1.58

Protocol for the PINCER trial: a cluster randomised trial comparing the effectiveness of a pharmacist-led IT-based intervention with simple feedback in reducing rates of clinically important errors in medicines management in general practices. Trials (2009) 1.56

Causes of preventable drug-related hospital admissions: a qualitative study. Qual Saf Health Care (2008) 1.52

Identifying and establishing consensus on the most important safety features of GP computer systems: e-Delphi study. Inform Prim Care (2005) 1.46

Quality of medication use in primary care--mapping the problem, working to a solution: a systematic review of the literature. BMC Med (2009) 1.28

Conducting ethnography in medical settings. Med Educ (2005) 1.26

Polypharmacy: one of the greatest prescribing challenges in general practice. Br J Gen Pract (2011) 1.19

Front desk talk: discourse analysis of receptionist-patient interaction. Br J Gen Pract (2009) 1.16

The mantra of modeling and the forgotten powers of paper: A sociotechnical view on the development of process-oriented ICT in health care. Int J Med Inform (2003) 1.15

Repeat prescribing: scale, problems and quality management in ambulatory care patients. Drugs (2004) 1.10

Implementing technology to improve medication safety in healthcare facilities: a literature review. J N Y State Nurses Assoc (2008) 1.05

Repeat prescribing--still our Achilles' heel? Br J Gen Pract (1996) 1.04

Does the implementation of an electronic prescribing system create unintended medication errors? A study of the sociotechnical context through the analysis of reported medication incidents. BMC Med Inform Decis Mak (2011) 1.02

Ethnographic study of ICT-supported collaborative work routines in general practice. BMC Health Serv Res (2010) 0.96

Inappropriate medication use in the elderly: results from a quality improvement project in 99 primary care practices. Am J Geriatr Pharmacother (2008) 0.95

Medication errors with electronic prescribing (eP): Two views of the same picture. BMC Health Serv Res (2010) 0.93

The perceptions of reception staff in general practice about the factors influencing specific medication errors. Educ Prim Care (2009) 0.89

Think bar-code medication administration eliminates adverse drug events? Think again! Clin Nurse Spec (2008) 0.88

[Electronic prescriptions--without side-effects?]. Tidsskr Nor Laegeforen (2006) 0.85

Multiple accountabilities in incident reporting and management. Qual Health Res (2010) 0.84

The electronic patient record in community health services--paradoxes and adjustments in clinical work. Stud Health Technol Inform (2006) 0.84

Computer-related medication errors in neonatal intensive care units. Clin Perinatol (2008) 0.83

Repeat prescribing in primary care: a prescription study. Pharm World Sci (2008) 0.82

Pursuing safe medication use and the promise of technology. Medsurg Nurs (2007) 0.81

An intervention to develop repeat prescribing in community pharmacy. J Clin Pharm Ther (2009) 0.80

Articles by these authors

Realist review--a new method of systematic review designed for complex policy interventions. J Health Serv Res Policy (2005) 12.61

An open letter to The BMJ editors on qualitative research. BMJ (2016) 7.49

Adoption, non-adoption, and abandonment of a personal electronic health record: case study of HealthSpace. BMJ (2010) 5.79

Effect on smoking quit rate of telling patients their lung age: the Step2quit randomised controlled trial. BMJ (2008) 5.75

Selecting, designing, and developing your questionnaire. BMJ (2004) 4.10

Adoption and non-adoption of a shared electronic summary record in England: a mixed-method case study. BMJ (2010) 4.07

Uncovering the benefits of participatory research: implications of a realist review for health research and practice. Milbank Q (2012) 3.71

The standardised admission ratio for measuring widening participation in medical schools: analysis of UK medical school admissions by ethnicity, socioeconomic status, and sex. BMJ (2004) 3.55

Internet-based medical education: a realist review of what works, for whom and in what circumstances. BMC Med Educ (2010) 3.37

Introduction of shared electronic records: multi-site case study using diffusion of innovation theory. BMJ (2008) 3.09

Ethnic stereotypes and the underachievement of UK medical students from ethnic minorities: qualitative study. BMJ (2008) 3.05

Risk models and scores for type 2 diabetes: systematic review. BMJ (2011) 3.02

Large-system transformation in health care: a realist review. Milbank Q (2012) 2.64

Epidemiology of tropical cyclones: the dynamics of disaster, disease, and development. Epidemiol Rev (2005) 2.55

Advancing the science of patient safety. Ann Intern Med (2011) 2.45

Soft networks for bridging the gap between research and practice: illuminative evaluation of CHAIN. BMJ (2004) 2.31

Revalidation: a critical perspective. Br J Gen Pract (2011) 2.22

Prevention of type 2 diabetes in British Bangladeshis: qualitative study of community, religious, and professional perspectives. BMJ (2008) 2.14

England's national programme for IT. BMJ (2013) 2.07

Realist methods in medical education research: what are they and what can they contribute? Med Educ (2012) 2.02

Reframing evidence synthesis as rhetorical action in the policy making drama. Healthc Policy (2006) 1.90

The top patient safety strategies that can be encouraged for adoption now. Ann Intern Med (2013) 1.87

Computer templates in chronic disease management: ethnographic case study in general practice. BMJ Open (2012) 1.86

Why do evaluations of eHealth programs fail? An alternative set of guiding principles. PLoS Med (2010) 1.80

Evidence into action: changing practice in primary care. Occas Pap R Coll Gen Pract (2002) 1.71

Reaching beyond the white middle classes. BMJ (2004) 1.67

Perceptions and practice of concordance in nurses' prescribing consultations: findings from a national questionnaire survey and case studies of practice in England. Int J Nurs Stud (2005) 1.66

Realist RCTs of complex interventions - an oxymoron. Soc Sci Med (2013) 1.66

Recognizing rhetoric in health care policy analysis. J Health Serv Res Policy (2008) 1.58

"You have to cover up the words of the doctor": the mediation of trust in interpreted consultations in primary care. J Health Organ Manag (2006) 1.53

Teaching as therapy: cross sectional and qualitative evaluation of patients' experiences of undergraduate psychiatry teaching in the community. BMJ (2003) 1.51

Community based yoga classes for type 2 diabetes: an exploratory randomised controlled trial. BMC Health Serv Res (2009) 1.47

"No decisions about us without us"? Individual healthcare rationing in a fiscal ice age. BMJ (2011) 1.46

Respiratory health professionals call on MPs to vote to ban smoking in cars with children. BMJ (2014) 1.45

"Smart boys" and "sweet girls"--sex education needs in Thai teenagers: a mixed-method study. Lancet (2006) 1.45

Why national eHealth programs need dead philosophers: Wittgensteinian reflections on policymakers' reluctance to learn from history. Milbank Q (2011) 1.41

RCP should make an urgent statement against Health and Social Care Bill. Lancet (2012) 1.39

Moving beyond the cathedral model for IT development. BMJ (2011) 1.39

Adopting and assimilating new non-pharmaceutical technologies into health care: a systematic review. J Health Serv Res Policy (2010) 1.39

"This does my head in". Ethnographic study of self-management by people with diabetes. BMC Health Serv Res (2012) 1.38

Why do we always end up here? Evidence-based medicine's conceptual cul-de-sacs and some off-road alternative routes. J Prim Health Care (2012) 1.38

Putting your course on the Web: lessons from a case study and systematic literature review. Med Educ (2003) 1.34

Evidence-based policymaking: a critique. Perspect Biol Med (2009) 1.24

Hospital discharge of frail elderly people: social and ethical considerations in the discharge decision-making process. Ageing Soc (1989) 1.21

Transferability of principles of evidence based medicine to improve educational quality: systematic review and case study of an online course in primary health care. BMJ (2003) 1.19

Technology as system innovation: a key informant interview study of the application of the diffusion of innovation model to telecare. Disabil Rehabil Assist Technol (2013) 1.18

Research governance: where did it come from, what does it mean? J R Soc Med (2005) 1.15

Assessing the benefits of participatory research: a rationale for a realist review. Glob Health Promot (2011) 1.11

Looking for a better future: identity construction in socio-economically deprived 16-year olds considering a career in medicine. Soc Sci Med (2007) 1.11

Improving population health one person at a time? Accountable care organisations: perceptions of population health--a qualitative interview study. BMJ Open (2014) 1.10

'Never heard of it'- understanding the public's lack of awareness of a new electronic patient record. Health Expect (2010) 1.07

Feasibility study of geospatial mapping of chronic disease risk to inform public health commissioning. BMJ Open (2012) 1.04

Best research--for what? Best health--for whom? A critical exploration of primary care research using discourse analysis. Soc Sci Med (2008) 1.03

Motivation and values of hospital consultants in south-east England who work in the national health service and do private practice. Soc Sci Med (2004) 1.03

Evaluating nurse prescribers' education and continuing professional development for independent prescribing practice: findings from a national survey in England. Nurse Educ Today (2006) 0.99

Determinants of knowledge gain in evidence-based medicine short courses: an international assessment. Open Med (2010) 0.98

Designing assisted living technologies 'in the wild': preliminary experiences with cultural probe methodology. BMC Med Res Methodol (2012) 0.97

Ethnographic study of ICT-supported collaborative work routines in general practice. BMC Health Serv Res (2010) 0.96

"We were treated like adults"--development of a pre-medicine summer school for 16 year olds from deprived socioeconomic backgrounds: action research study. BMJ (2006) 0.95

Opening up the 'black box' of the electronic patient record: a linguistic ethnographic study in general practice. Commun Med (2011) 0.95

Assisted dying debate: Try another approach, BMJ. BMJ (2011) 0.91

Act now against new NHS competition regulations: an open letter to the BMA and the Academy of Medical Royal Colleges calls on them to make a joint public statement of opposition to the amended section 75 regulations. BMJ (2013) 0.91

Quantifying the risk of type 2 diabetes in East London using the QDScore: a cross-sectional analysis. Br J Gen Pract (2012) 0.91

Affordability as a discursive accomplishment in a changing National Health Service. Soc Sci Med (2012) 0.90

General practices as emergent research organizations: a qualitative study into organizational development. Fam Pract (2005) 0.90

Promoting the skills of knowledge translation in an online master of science course in primary health care. J Contin Educ Health Prof (2006) 0.89

Teaching undergraduate psychiatry in primary care: the impact on student learning and attitudes. Med Educ (2007) 0.85

The BMJ and the Big Society. BMJ (2011) 0.85

What is evidence? Reflections on the AMEE symposium, Vienna, August 2011. Med Teach (2012) 0.83

Why many hands make IT work. Health Serv J (2010) 0.82

Why did the Lancet take so long? BMJ (2010) 0.82

First aid kits for recreational dive boats, what should they contain? Travel Med Infect Dis (2010) 0.80

Whole System Demonstrator trial: policy, politics, and publication ethics. BMJ (2012) 0.80

Addressing the 'postcode lottery' in local resource allocation decisions: a framework for clinical commissioning groups. J R Soc Med (2013) 0.79

Achieving and sustaining profound institutional change in healthcare: case study using neo-institutional theory. Soc Sci Med (2013) 0.79

Obesity in Hong Kong Chinese preschool children: where are all the nurses? J Pediatr Nurs (2009) 0.79

Time to compare impact and feasibility of prediction models in real life. BMJ (2012) 0.78

Sustaining organizational culture change in health systems. J Health Organ Manag (2016) 0.78

'Cosmetic boob jobs' or evidence-based breast surgery: an interpretive policy analysis of the rationing of 'low value' treatments in the English National Health Service. BMC Health Serv Res (2014) 0.78

Early life risk factors for obesity in childhood: the hand that rocks the cradle rules the world. BMJ (2005) 0.77

'Timely' diagnosis of dementia: what does it mean? A narrative analysis of GPs' accounts. BMJ Open (2014) 0.77

Evaluating the clinical appropriateness of nurses' prescribing practice: method development and findings from an expert panel analysis. Qual Saf Health Care (2007) 0.77

Childhood obesity in transition zones: an analysis using structuration theory. Sociol Health Illn (2010) 0.76

Primary care's lost cause? Not all those who wander are lost. BMJ (2010) 0.75

How to formulate research recommendations: the pie or the slice? BMJ (2006) 0.75

Childhood obesity and consumption of fizzy drinks: commercial interests have important role. BMJ (2004) 0.75

Senior managers' views on implementing clinical governance. Br J Gen Pract (2002) 0.75

Why do we always end up here? Evidence-based medicine's conceptual cul-de-sacs and some off-road alternative routes. Int J Prosthodont (2013) 0.75

Use of interactive multimedia decision aids. Alternative explanation for results may exist. BMJ (2002) 0.75

Let's talk about critical consciousness. BMJ (2007) 0.75

Referral management centres: is this an April fool? BMJ (2006) 0.75

Time for patient leaflets on the Hajj. BMJ (2011) 0.75

Electronic health records: research into design and implementation. Br J Gen Pract (2011) 0.75

Selling drugs. Br J Gen Pract (2002) 0.75

Correction to Practical Indicators for Risk of Airborne Transmission in Shared Indoor Environments and Their Application to COVID-19 Outbreaks. Environ Sci Technol (2022) 0.75

CCGs. The rules of research rewritten. Health Serv J (2013) 0.75

Thinking about think tanks in health care: a call for a new research agenda. Sociol Health Illn (2013) 0.75

Screening at your parish church. Is "efficient" and "painless" screening worth the candle? BMJ (2009) 0.75