Measuring Patient Satisfaction's Relationship to Hospital Cost Efficiency: Can Administrators Make a Difference?

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Published in Health Care Manage Rev on December 03, 2015

Authors

Timothy R Huerta1, Christopher A Harle, Eric W Ford, Mark L Diana, Nir Menachemi

Author Affiliations

1: Timothy R. Huerta, MPA, PhD, is Associate Professor, Departments of Family Medicine and Biomedical Informatics, College of Medicine, The Ohio State University Medical College, Columbus. Christopher A. Harle, PhD, is Assistant Professor, Department of Health Services Research, Management and Policy, College of Public Health and Health Professions, University of Florida, Gainesville. Eric W. Ford, MPH, PhD, is Professor, Bloomberg School of Public Health, Johns Hopkins University, Baltimore, Maryland. E-mail: ewford@jhu.edu. Mark L. Diana, MBA, MSIS, PhD, is Associate Professor, Department of Health Systems Management, Tulane University, New Orleans, Louisiana. Nir Menachemi, PhD, MPH, is Professor and Director, Doctor of Public Health Program, Health Care Organization and Policy, UAB School of Public Health, Birmingham, Alabama.

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