Patient satisfaction as an indicator of quality care in independent health facilities: developing and assessing a tool to enhance public accountability.

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Published in Am J Med Qual on July 27, 2000

Authors

C A Woodward1, T Ostbye, J Craighead, G Gold, E F Wenghofer

Author Affiliations

1: Department of Clinical Epidemiology and Biostatistics, McMaster University, Hamilton, Ontario, Canada. woodward@fhs.csu.mcmaster.ca

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